Platforms built, portfolios transformed, and AI taken to market — across healthcare, financial services, government, and transportation. Context, the move, the number.
A self-improving AI platform for regulated industries — Legal, Health, Claims, Government, Pharma. Pretrained vertical AI agents, human-in-the-loop correction that improves the system with every expert review, governance by design, and a published benchmark methodology. Founder-stage, built hands-on: the working proof that trust — not labor — is the AI adoption unlock.
Launched five enterprise technology platforms on Microsoft Azure (February 2019) as Conduent's CTPO: Dara conversational AI, Analytics, Automation, Blockchain, and Mobility — quoted by name in the public announcement. Strategy unveiled on stage, announced to the market ahead of earnings, shipped as product.
A cognitive AI/ML virtual agent across voice, webchat, and SMS, with “Just Ask Dara” assistants on Alexa, Google Assistant, and Cortana. Demonstrated live on the keynote stage — paying a credit-card balance by voice through Alexa. Not a concept: live technology in the field.
Scaled the Conduent Automation Platform from procedural RPA to cognitive automation — AI/ML extraction and classification from any source, including handwriting, processing more than a billion documents a year on Azure.
Real-time, ledger-based payments moving more than $1B a year across 22 states — SNAP, EBT, and unemployment disbursements for millions of participants. Irrevocable money at government scale, with the compliance burden that implies.
ML-based advanced analytics and composite clinical-risk scoring for population health — 100M+ claims, 30,000+ indicators, roughly 800 hospitals. In the Conduent portfolio under my leadership until sold to symplr for $340M in 2022.
Mission-critical, regulated healthcare processing: Medicaid claims platforms serving 10+ states, AI-enabled clinical decision support, pharmacy benefits with point-of-sale adjudication, disease surveillance and population-health analytics, and HL7/FHIR interoperability.
Consolidated 300+ bespoke platforms into 100 industry-standard products, unified six acquired business units, cut platform redundancy by 40%, and raised product reuse from under 10% to 70% — saving roughly $400M while technology-led revenue grew from $800M to $2B.
Inherited a full-blown crisis: 102 data centers, 120 Severity-1 incidents a month, a three-year PCI backlog. Delivered 20 data centers, under 5 Sev-1s a month, PCI certification in six months, and cloud adoption from under 10% to 70%+ across 100+ products.
Built and commercialized a net-new Data & AI business inside a $400M services P&L: $15M revenue in 9 months across a 70-offering portfolio. Named wins: GenAI platforms for a CPG major, an AI hub for bio-pharma genome research, a KYC Risk Platform for a bank.
IoT-enabled roadside tolling that cut installation footprint, time, and cost by 50%; automated fare collection; open payments and contactless; Mobility-as-a-Service. Product-led sales won a $1B TCV Melbourne transit contract — the largest in company history.
Auto-loan servicing, end-to-end mortgage processing, lockbox operations, AI-powered call-center analytics, and payment and insurance-claims adjudication — modernized for speed, accuracy, and compliance.
Total benefits administration, defined benefits, and defined contribution platforms — improving service delivery and compliance for millions of plan participants.
AI-driven call routing, omni-channel integration across voice, chat, and email, and performance analytics — the CX layer that put the AI platforms to work in daily operations.
AI/ML — GenAI · agentic AI · NLP · predictive analytics · intelligent document processing · AI governance · TensorFlow · Databricks Cloud — Azure · AWS · GCP · 70%+ adoption at enterprise scale Enterprise — Oracle · SAP · Salesforce · Pega · MuleSoft Payments — real-time rails · ledger-based platforms · blockchain smart contracts Regulated — HIPAA · PCI DSS · SOC 2 · CMS · HL7/FHIR
This is the work I've done for 26 years. Happy to bring the operating history to yours.